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Every stitch, a story...

Frequently Asked Questions

Delivery & Shipping

Can I track my delivery?

Following your order, you will get a confirmation email when your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier.

Which countries do you ship to?

We ship to every country worldwide – with free shipping in the UK for orders over £150.

Will there be customs and duties charges?

Taxes and duties are included in the item price, and are calculated according to your shipping location. These charges are detailed on the checkout screen and on your order invoice.

When ordering goods for delivery outside of the UK, you may be subject to import duties and taxes which are charged once the package reaches your delivery country. Any additional charges for customs clearance must be produced by you.

Free Gift Packaging – your product will be hand packaged in a blue dust bag, placed into our signature blue Beorma Box and carefully folded tissue paper.

In the unlikely event that any extra charges are requested from you at the time of import by customs or by courier at the time of delivery, please contact us on [email protected] or call us on +44 (0)1922 351 026.

How long does delivery take?

Please see full details on our Delivery & Returns page.

How much does delivery cost?

Please see full details on our Delivery & Returns page.

Will my order be gift wrapped and can I add a gift message?

All products come gift wrapped with our signature Beorma packaging. Wallets and smaller items will be packaged in a soft dust bag to ensure that the item is protected, placed into our custom box and carefully folded in tissue paper.

We do not currently offer personalised gift messages but hope to do so in the near future.

Order Updates & Cancellations

I haven’t received my confirmation email.

You should receive an order confirmation email within 30 minutes of placing your order. If you do not receive this email, please check your spam/junk filter.

If you have not received a confirmation email within 24 hours of ordering, please contact us on [email protected] or call us on +44 (0)1922 351 026.

Can I track my order?

You will receive an email once your order has been dispatched, which will include a tracking number that you can use to track your delivery directly with the courier. It may take some time for the tracking number to be live on the couriers website.

Why can’t I add multiple promo codes to my basket?

To use a promotional code on the website, enter the code in the specified box during checkout.

Unfortunately, only one promotional code can be used per transaction and cannot be used in conjunction with another.

Can I amend or cancel my order?

Unfortunately we are unable to cancel or amend orders after they have been placed.

I have received the wrong item.

We are sorry to hear that you have received the incorrect item. If you receive the wrong item or order, please contact us on [email protected] or call us on +44 (0)1922 351 026 so that we can assist you further.

I am missing an item from my order.

We are sorry to hear that you have not received your full order. If an item on your packing slip is not present, please contact us on [email protected] or call us on +44 (0)1922 351 026 so that we can assist you further.

Payments

What payment methods can I use?

We accept all major cards and digital payments, including MasterCard, Visa and American Express,

We also accept Apple Pay and Google Pay.

Do you charge VAT?

Yes, VAT is included in our prices so there are no surprises at check out.

Returns

How do I return an item for Exchange or a Refund?

Please see our full Refund Policy here.

Do you charge VAT?

Yes, VAT is included in our prices so there are no surprises at check out.

Can I return a personalised product?

We are unable to exchange or refund on any personalised items.

When ordering, please check spelling, grammar, and punctuation as we cannot accept returns of personalised products.

How quickly will my card be refunded?

Refunds will show on your records within 72 hours of being processed.

Can I use an alternative card for my refund?

We can only issue refunds via the order original payment method.

I have received a faulty item

We are sorry to hear that you have received an item in a less than perfect condition. This is not the experience we wish our customers to have.

Please contact us on [email protected] or call us on +44 (0)1922 351 026 so we can help rectify this for you as quickly as we can

Warranties & Repair Service

Do I get a manufacturer’s warranty?

At Beorma Leather Company, we stand behind the quality and craftsmanship of our leather products. We are confident that our products are built to last, which is why we offer a lifetime guarantee. Please see our Warranty Policy here.

We guarantee that our leather products will be free from defects in materials and workmanship for the lifetime of the product. Should you encounter any issues related to the quality or construction of the item, we will repair or replace it, free of charge.

Our commitment to exceptional quality extends to every detail of our manufacturing process. We source the finest materials and employ skilled artisans to handcraft each product in our factory in Walsall England with meticulous attention to detail. We take pride in creating durable and timeless pieces that will accompany you on your journey through life.

We understand that life’s adventures can put your leather products to the test, and we want you to have confidence in their longevity. Whether you’re embarking on a new venture or simply navigating your daily routine, our lifetime guarantee ensures that your investment is protected.

Please note that our lifetime guarantee does not cover normal wear and tear or damage resulting from misuse, neglect, or accidents. However, we are always here to provide guidance on proper care and maintenance to help you preserve the beauty and integrity of your leather product for years to come.

When you choose Beorma Leather Company, you can trust that you’re investing in a product that will accompany you throughout your journey, backed by our commitment to quality and our lifetime guarantee.

General Information

Luxury Gift Wrapping

All products come gift wrapped with our signature Beorma packaging. Wallets and smaller items will be packaged in a soft dust bag to ensure that the item is protected, placed into our custom box and wrapped in tissue paper.

Leather Colour Disclaimer

Leather is a natural product, meaning it may exhibit variations in colour, texture, and grain. These characteristics are inherent to the material and should not be considered as defects.

Please note that the colour representation of leather products on the website may differ slightly due to the natural dyes and finishes used during the tanning process, as well as the individual settings of computer monitors or mobile devices. We strive to provide accurate product images and descriptions.

Leather is a durable and long-lasting material, but it is not indestructible. It will develop natural wear and a beautiful patina over time, which we believe adds to its character and charm whilst telling the story of its journey with you. To maintain the quality and prolong the lifespan of your leather product, we recommend following the care instructions provided.

Leather is susceptible to moisture, extreme heat, and direct sunlight, which can affect its appearance and longevity. We advise to avoid exposing your leather product to prolonged periods of these conditions to preserve its natural beauty.

We select high-quality leather, however please be aware that due to the nature of the material, minor variations may be present. We assure you that these unique characteristics do not compromise the overall quality or functionality of the product.

By purchasing and using leather products, you acknowledge and accept the natural attributes and variations that come with this exquisite material. We appreciate your understanding and invite you to embrace the inherent beauty and individuality that leather brings to each product.

Waxed Vegetable Tanned Leather.

This leather is known for its unique pull-up effect, which creates distinctive colour variations and enhances the leather’s natural beauty. This effect occurs when the leather is stretched or folded, causing the oils and waxes to migrate and change the colour temporarily.

The leather may exhibit lightening or darkening of colour in areas of stress or movement. This is a natural characteristic of the leather and should not be considered a defect. In fact, it adds to the charm and individuality of each piece, showcasing the leather’s natural patina and unique character.

It is important to note that the pull-up effect can be more pronounced in some of our products more than others due to the nature of leather being a natural product. The extent and intensity of the colour variation may vary from one piece to another, as each hide responds uniquely to the waxing process. We encourage you to embrace and appreciate the inherent beauty of this leather, including its pull-up effect and the ever-changing hues it exhibits over time. These variations are a testament to the authenticity and quality of the leather and ensures that your product is truly unique and has its own distinct personality that tells a story through its evolving appearance.

By choosing a product made from this leather, you acknowledge and accept the inherent colour variations and pull-up effect that come with this exceptional material. We hope you enjoy the unique and evolving nature of your leather item, knowing that it will develop its own distinct character and become even more beautiful with age.

View our different leathers here

Is Beorma leather sustainably sourced?

Please see our Sustainability page for in-depth information on how we source our leather.

How do I contact customer services?

Please contact us on [email protected] or call us on +44 (0)1922 351 026

Product Care Guide

What if my leather product gets wet?

If your leather gets wet, let it dry naturally. Do not use any heat sources – such as a radiator or hairdryer – as this can damage the leather.

If you get our wallet or sunglasses case wet, put newspaper inside of it to help it retain its shape whilst drying naturally.

Once dry, we recommend using our leather balm to help replenish your piece. Please see our Product Care for more information on this.

How do I look after my leather product?

We recommend that when stored, you keep our leather products out of direct sunlight and away from heat and moisture. We also recommend treating our products with our Traditional Leather Balm which has been specifically designed to nourish and protect them. Please see our Product Care for more information on this.

Sizing Guides

Belt Sizes

Please see our belt size guide for more information.

Please Note:

While every care is taken to use current exchange rates, please note that prices in currencies other than British Pounds are for guidance only. The final value of your order will be taken in GBP. Your bank will convert the payment using their own exchange rate and may also levy a transaction fee.

Belt Sizes

Did you know? For men, your actual waist size can be anything up to 4 inches larger than the trouser size you buy.

For the best fit, we recommend you measure your waist through your trouser loops or measure an old belt from the turn of the buckle to the hole you currently use, and then order a belt to fit that size.

Beorma Belt SizeXXSXSSMLXL2XL
Waist Measurement
(inches)
30323436384042
Waist Measurement
(cm)
7681869197102107

Our belts are sized on order, as such please allow 5 working days for delivery. If you have any questions about the size please contact us before purchasing.

Larger and smaller sizes can be arranged – please contact us at [email protected] to arrange.

The belt dimensions value on each product indicates the inner diameter of the buckle. Since our belts are plaited by hand one by one, some individual differences may occur during production, this is due to the individual tension applied. The actual belt width and belt length may differ from the specified dimensio