Frequently Asked Questions

Following your order, you will get a confirmation email when your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier.

We ship to every country worldwide – with free shipping in the UK for orders over £150.

Taxes and duties are included in the item price, and are calculated according to your shipping location. These charges are detailed on the checkout screen and on your order invoice.

When ordering goods for delivery outside of the UK, you may be subject to import duties and taxes which are charged once the package reaches your delivery country. Any additional charges for customs clearance must be produced by you.

Free Gift Packaging – your product will be hand packaged in a blue dust bag, placed into our signature blue Beorma Box and carefully folded tissue paper.

In the unlikely event that any extra charges are requested from you at the time of import by customs or by courier at the time of delivery, please contact us on [email protected] or call us on +44 (0)1922 351 026.

Please see full details on our Delivery & Returns page.

Please see full details on our Delivery & Returns page.

All products come gift wrapped with our signature Beorma packaging. Wallets and smaller items will be packaged in a soft dust bag to ensure that the item is protected, placed into our custom box and carefully folded in tissue paper.

We do not currently offer personalised gift messages but hope to do so in the near future.

You should receive an order confirmation email within 30 minutes of placing your order. If you do not receive this email, please check your spam/junk filter.

If you have not received a confirmation email within 24 hours of ordering, please contact us on [email protected] or call us on +44 (0)1922 351 026.

You will receive an email once your order has been dispatched, which will include a tracking number that you can use to track your delivery directly with the courier. It may take some time for the tracking number to be live on the couriers website.

To use a promotional code on the website, enter the code in the specified box during checkout.

Unfortunately, only one promotional code can be used per transaction and cannot be used in conjunction with another.

Please see our full Cancellation Policy here.

We are sorry to hear that you have received the incorrect item. If you receive the wrong item or order, please contact us on [email protected] or call us on +44 (0)1922 351 026 so that we can assist you further.

We are sorry to hear that you have not received your full order. If an item on your packing slip is not present, please contact us on [email protected] or call us on +44 (0)1922 351 026 so that we can assist you further.

We accept all major cards and digital payments, including MasterCard, Visa and American Express,

We also accept Apple Pay and Google Pay.

Yes, VAT is included in our prices so there are no surprises at check out.

Please see our full Refund Policy here.

Yes, VAT is included in our prices so there are no surprises at check out.

We are unable to exchange or refund on any personalised items.

When ordering, please check spelling, grammar, and punctuation as we cannot accept returns of personalised products.

Our customer service team strives to process refunds promptly. Upon receiving, inspecting, and approving the returned products, we will issue a refund for the full product amount (excluding shipping charges) within 7 days. Please note that refunds will be credited back to the original payment method. The timeline for refunds to reflect in your account is subject to the card issuer’s processing times.

We can only issue refunds via the order original payment method.

We are sorry to hear that you have received an item in a less than perfect condition. This is not the experience we wish our customers to have.

Please contact us on [email protected] or call us on +44 (0)1922 351 026 so we can help rectify this for you as quickly as we can

At Beorma Leather Company, we stand behind the quality and craftsmanship of our leather products. We are confident that our products are built to last, which is why we offer a lifetime guarantee. Please see our Warranty Policy here.

We guarantee that our leather products will be free from defects in materials and workmanship for the lifetime of the product. Should you encounter any issues related to the quality or construction of the item, we will repair or replace it, free of charge.

Our commitment to exceptional quality extends to every detail of our manufacturing process. We source the finest materials and employ skilled artisans to handcraft each product in our factory in Walsall England with meticulous attention to detail. We take pride in creating durable and timeless pieces that will accompany you on your journey through life.

We understand that life’s adventures can put your leather products to the test, and we want you to have confidence in their longevity. Whether you’re embarking on a new venture or simply navigating your daily routine, our lifetime guarantee ensures that your investment is protected.

Please note that our lifetime guarantee does not cover normal wear and tear or damage resulting from misuse, neglect, or accidents. However, we are always here to provide guidance on proper care and maintenance to help you preserve the beauty and integrity of your leather product for years to come.

When you choose Beorma Leather Company, you can trust that you’re investing in a product that will accompany you throughout your journey, backed by our commitment to quality and our lifetime guarantee.

All products come gift wrapped with our signature Beorma packaging. Wallets and smaller items will be packaged in a soft dust bag to ensure that the item is protected, placed into our custom box and wrapped in tissue paper.

Leather is a natural product, meaning it may exhibit variations in colour, texture, and grain. These characteristics are inherent to the material and should not be considered as defects. Please view our full leather colour disclaimer here.

Please see our Sustainability page for in-depth information on how we source our leather.

Please contact us on [email protected] or call us on +44 (0)1922 351 026

If your leather gets wet, let it dry naturally. Do not use any heat sources – such as a radiator or hairdryer – as this can damage the leather.

If you get our wallet or sunglasses case wet, put newspaper inside of it to help it retain its shape whilst drying naturally.

Once dry, we recommend using our leather balm to help replenish your piece. Please see our Product Care for more information on this.

We recommend that when stored, you keep our leather products out of direct sunlight and away from heat and moisture. We also recommend treating our products with our Traditional Leather Balm which has been specifically designed to nourish and protect them. Please see our Product Care for more information on this.

Please see our belt size guide for more information.