At Beorma Leather Company, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate your needs while maintaining efficiency in our operations. Please review our cancellation policy below:
Cancellation Period
We do our very best to ship your order as soon as possible, sometimes within a few hours of receiving it. Therefore, as long as your order has not been collected by the postal service we are happy to cancel it for you if you contact us. If it has been collected however, (usually around 1100hrs – Monday to Friday) then a cancellation will not be possible and the item will need to be returned to us, please see the returns section.
Cancellation Process
To cancel your order, please contact our customer service team as soon as possible at [email protected] or call us on +44 (0)1922 351 026. Provide your order details, including your order number and the reason for cancellation. We will do our best to accommodate your request.
Refunds for Cancellations
If your order is successfully cancelled within the cancellation period, you will receive a full refund to the original payment method used for the purchase. Refunds may take several business days to process and appear in your account, depending on your financial institution.
Exceptions
Please note that personalised items, such as products with monogramming, cannot be cancelled once the personalisation process has begun. Additionally, custom orders or items that have already been shipped cannot be cancelled.
Changes to Orders
If you wish to make changes to your order instead of cancelling it entirely, please contact us as soon as possible. Again, if it hasn’t already been shipped, we will do our best to accommodate your request, but please note that changes will not be possible after our lovely post man has collected it.
Policy Updates
Beorma Leather Company reserves the right to update or modify this cancellation policy at any time without prior notice. Please review this policy regularly for any changes.
We appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or require assistance, please don’t hesitate to reach out to our customer service team. Thank you for choosing Beorma Leather Company.